One of Britain’s leading call answering companies
A virtual call answering service which fits perfectly around your business’s needs.
Live call answering – summary
Never miss a call and benefit from much more time to build own business, handle new sales enquiries, and look after customers needing support. When someone calls your company, they’re looking for specific advice, information, and support at that particular time and there’s very little which frustrates customers as much as not having their calls answered.
Our expert team will have your business information at their fingertips, so when a client calls we know how to handle your call and have important information about your business to help make the callers experience one of pure professionalism. We greet your clients on the phone, answer in your business name and also have other vital information to help the call go smoothly. Your callers assume they are speaking with an in house PA from your own business and are unaware that they are speaking to a virtual PA.
We can also screen clients on your behalf and then either divert to your telephone number or take a message on your behalf. Our expert highly trained team are flexible so as your daily circumstances change so too can the call handling process. Out to a meeting? We can take messages, need a sale, we can screen the calls and then divert to you. Whatever your need we provide it within our leading professional virtual call answering packages.
Our call answering service and London telephone numbers give your business instant prestige and will help impress your client, all for a fraction of the cost of a real London PA.
Our team answers calls in your company’s name using an 0203 number. You can also choose to use an existing number that you own, simply setup a divert to the number we provide you and we will answer your calls seamlessly. As soon as someone is trying to get in touch, we’ll answer the call for you and send the message to your email address. You can even tell us to transfer really important callers direct to your phone.
We include unlimited calls without any additional cost per call. Our answering times are 9.00am - 5.00pm Monday to Friday. Outside of hours calls will go into a private voicemail which can be personalised by you.
Every call is answered by our UK based team, all of whom are fully trained in your business and what it does.
For help and advice on making sure your telephone calls are always answered quickly and professionally, please call us on +44 (0) 207 689 7888 or email us at info@yourcompanyformations.co.uk.
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Call answering service for small business
Answering during business hours
Our team operate between 9am and 5.00pm - prime business hours - making sure that your customers hear a friendly voice on the end of the phone. If your customer is calling to order.
All UK-based
The cheapest call answering services farm your customers and suppliers to overseas contact centres. Call handlers not based in the UK tend to result in much lower levels of client satisfaction than the positive feelings a customer experiences when their call is being answered by a member of staff here in Britain. As far as we're concerned, when we're answering your calls, we are your employee and we take your customers' satisfaction very seriously.
All calls human-answered
We don't ask customers to hold before they speak to one of your outsourced handling team - as soon as your customer's call is answered, they speak with one of our trained operatives.
We take a name, a number, and a message
Whether we're answering a sales call, a service call, or a call from one of your suppliers, we'll take as much information down from the call as possible so that, when you or one of your colleagues picks up your messages, you have all the information you need to prepare for a successful outcome.
Tell us how you want us to answer your call
We're your call centre and we do things your way. Let us know how you want us to greet callers at the start and the end of the call. Give us as much information as you can so that, when we're training our team to answer calls on your behalf, we sound as if the call is being answered in your office by one of your very own employees.
Flexible call diversion service
Some calls are more important than others. Let us know who it is you want to take calls personally from and we'll make sure that their calls reach the number you give to contact you on us straight away. This is not included but will be charged at an additional cost.
Full reporting
As soon as we've taken a call for you, we'll send you the caller's name, contact details, and the message to you or the member of the team that you nominate. Messages are sent instantly and automatically to your email address.
Our operators know who you are and what they want
Before we start answering your calls, we will get to know you and your business. We'll understand what you sell, how you work, and the relationship you have with your customers. As far as your customers are concerned, they must believe that, when we answer the call, we're your actual employee sitting in your office, not part of an outsourced messaging service.
FAQs
We gathered all questions you may have about our company, process, packages and pricing.
A call answering service is a professional team that answers incoming calls on behalf of your business, in your company name, during business hours. When a customer calls, a trained operator greets them, takes their name, contact details, and message, and then sends that information directly to your email. You can also instruct the team to screen calls and divert the most important ones straight to your phone. The service operates between 9am and 5pm Monday to Friday, with unlimited calls included. Outside of those hours, calls go to a personalised private voicemail.
In practice, the two terms describe the same function and are often used interchangeably. A call answering service typically focuses on taking messages, screening callers, and forwarding calls as instructed. A virtual receptionist may imply a broader range of tasks, such as diary management or customer queries, depending on the provider. In the context of a business call answering service, operators are trained on your business, greet callers in your company name, and handle each call as if they were an in-house member of your team. The distinction is more about terminology than function.
They are related but not the same. A call centre typically handles large volumes of inbound and outbound calls for multiple businesses using scripted responses, and callers are often placed on hold before speaking to someone. A business call answering service is more personal. Calls are answered immediately by a human operator, there is no hold time, and the team is trained specifically on your business so they can handle each call with knowledge of what you do and how you work. The goal is for callers to feel they are speaking with one of your own employees, not an outsourced contact centre.
Missing a call from a potential customer or client is one of the most common and avoidable ways a small business loses revenue. When you are in a meeting, out on site, or simply unavailable, a call answering service ensures every call is picked up by a professional. It also removes the need to hire a full-time receptionist, giving you a London telephone number and a trained team for a fraction of that cost. For small businesses that want to project a professional image and never lose a sales enquiry to an unanswered phone, a call answering service is a practical and cost-effective solution.
No. Before the service begins, the team learns about your business, including what you sell, how you operate, and the relationship you have with your customers. Calls are answered in your company name, using your preferred greeting, and operators are trained to sound as though they are sitting in your own office. Your callers are not told they are speaking to an outsourced service. The aim is for every caller to assume they are speaking with one of your own in-house staff. Messages and caller details are then sent to you instantly by email.
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